Refund and Returns Policy

Last updated: June 10, 2024

At Spiritonescu, operating ulnorex.top, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy, we offer a straightforward refund and return process.

1. 30-Day Return Window

You have 30 calendar days from the date you received your item to request a return. After 30 days, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Unused and in Original Condition: The item must be unused, unworn, unwashed, and in the same condition that you received it.
  • Original Packaging: The item must be in its original packaging with all original tags, labels, and protective stickers still attached.
  • Proof of Purchase: You must provide the original receipt or proof of purchase (e.g., order confirmation email, order number).
  • No Damage: The item must not show any signs of wear, damage, or alteration.

3. Non-Returnable Items

Certain types of items cannot be returned. These include:

  • Perishable goods (e.g., food, flowers, newspapers, magazines).
  • Intimate or sanitary goods.
  • Hazardous materials, flammable liquids, or gases.
  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items.
  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception and contact us immediately at [email protected] or call us at 313-683-2815 if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right by offering a replacement or full refund.

5. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] or call us at 313-683-2815.
  2. Provide Information: Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Await Instructions: Our customer service team will review your request and provide you with detailed instructions, including the return shipping address. Please do not send your item back to the manufacturer or without prior authorization.
  4. Packaging: Securely package the item(s) in their original packaging, ensuring all tags and accessories are included.

Unless the return is due to our error (e.g., damaged, defective, or incorrect item), you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved:

  • The refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
  • Please note that it may take some additional time for your bank or credit card company to post the refund to your account.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact us: